LCMS & GCMS preventative maintenance & repair services
Call us today. See you tomorrow.
ILS supports labs with service, repair and compliance services for analytical instrumentation. When other providers stretch their 48-hour response time promise, we strive to beat it. Every time.
Analytical instruments we work with
LC-MS | GC-MS | ICP-MS | HPLC | GC
We provide multi-vendor support across major OEMs like Sciex, Agilent, Shimadzu, and PerkinElmer with industry-leading on-site response times.
Flexible service plans
Our multi-vendor service contracts are completely customizable to your needs. No matter what level of service you choose, our local engineers have your back.
Maintenance contract options
- Full service
- Preventative maintenance plan (PM+ plan)
- Billable support
Every contract includes:
- Remote & phone support
- Emergency repair with replacement parts already in stock
- 48-hour response time (or less)
“If we contact [ILS], they usually have somebody out here within hours or less. For most vendors in this field, you’re talking days or weeks.”
What makes a great service provider?
These qualities (and a few others) guide everything we do and also provide you with a robust framework to evaluate an analytical instrument service provider.
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Other instrument services
Instrument refurbishment
We sell, install, and service refurbished instrumentation.
Training
We offer comprehensive training programs for your lab, empowering your technicians and increasing uptime.
Instrument relocation
We carefuly relocate sensitive analytical instruments.
Qualifications (IQ-OQ)
While we help keep your lab running, we can also keep your compliance paperwork up to date. Including EPA Standards, CLIA, ISO, A2LA, and more.
Lab instrument services FAQs
What types of analytical instruments does ILS service?
We specialize in category 3 chromatography and mass spectrometry instrumentation. This includes LC-MS, GC-MS, ICP-MS, HPLC, UPLC, and GC systems from multiple OEMs (Sciex, Agilent, Shimadzu, Waters, and PerkinElmer). Our specialty is Sciex LC-MS, including Q-Trap Triple Quad models 3500-7500 and API series. We also service Peak nitrogen generators. For the full list of equipment models, see the ILS Overview Presentation.
How quickly can ILS respond to a service call?
We prioritize fast response times to keep your critical equipment running. We will get you on the phone with a qualified engineer in a matter of minutes and our standard onsite response time is within 48 hours.
Do you offer preventative maintenance contracts?
Yes. We offer customizable service contracts, including full-service plans, preventative maintenance (PM+) plans, and billable support options. Every contract includes remote and phone support, emergency repair services, and replacement parts that are already in stock.
Can ILS service equipment that's no longer supported by the OEM?
Yes. Our engineers are trained across major OEMs and have decades of experience, specializing in extending equipment lifetime. We can service equipment that manufacturers may no longer support.
What areas does ILS service?
We have 5 offices throughout the US serving major markets from coast to coast. For the latest coverage map, see our ILS Overview Presentation. Contact us to confirm service availability in your area.
What industries does ILS work with?
We support laboratories across multiple end markets, including clinical toxicology, , pharmaceutical and research, food and beverage, flavor and fragrance, environmental, academic, and government.
Does ILS provide compliance and qualification services?
Yes. We offer instrument qualifications (IQ-OQ), validation services, and consulting support, including lab start-up and remote data review.
Does ILS sell refurbished equipment?
Yes. We sell, install, and service refurbished instrumentation—a cost-effective option for labs looking to expand capacity or replace aging equipment. Looking for used instrumentation? Tell us what you’re looking for.
Do you offer training for lab staff?
Yes. We offer training programs that help your technicians maximize uptime and handle routine maintenance tasks.
No time for downtime.
6909 Columbus Rd. SW
Granville, OH 43023
sales@innlabserv.com
(614) 858-5305
© 2019 Innovative Lab Services. All rights reserved.